Frequently Asked Questions

Q: What areas do you service?
A:
We service the South Okanagan - Summerland - Trout Creek - Penticton - Kaleden - Naramata - Okanagan Falls - Twin Lakes - St. Andrews by the Lake - Willow Brook - Oliver - Osoyoos (Special Requests).
Contact: 250-809-8388, email - getpaneless@gmail.com

Q: Do you carry insurance?
A:
Yes, all of our staff have full Work Safe BC and carry 5 Million dollar liability insurance.

Q: What types of buildings do you service?
A:
We service strata complexes, commercial buildings, storefronts, apartment buildings, and of course residential homes.

Q: I have a very small job that I would like to get done, do you have a minimum price?
A:
Yes we do. We currently have a minimum charge of $85.00. That means if you only have a few windows that you would liked cleaned, we would charge you $85.00. This price is non negotiable. The $85.00 minimum charge also applies to any gutter clearing or pressure washing performed as well.

Q: How are the windows cleaned?
A:
Our professional staff hand washes the windows using the squeegee method, using eco-friendly cleaning solutions, or water-fed pole method. When we use the water fed pole method, we use a pure water filtration system, that will bring regular tap water down to 000 TDS (Total Dissolved Solids) and in turn leave absolutely no residue, water spots, or marks on the glass for a pristine shine.
(More information is posted on our Forums under Questions regarding pure water.)

Q: How often should I have my windows cleaned?
A:
Most of our clients have their windows cleaned inside and outside every year - Others have them cleaned two to three times a year, some even monthly. It ultimately depends on your preferences, and your personal desire to have an outstanding looking home or office.

Q: How will rain affect my clean windows?
A:
Rain water by nature is the closest water to being absolutely pure and clean that you can find. In fact most rain water tested in our local areas has a total dissolved solids (TDS) of only 001. 000 TDS is considered pure water. Because of such a low TDS, rain water will dry spot free on the glass and will not leave marks or water spotting on clean windows. Therefore clean windows are not usually affected by the rain (with the exception of basement well-windows after a heavy downpour due to rain hitting the ground and throwing mud on the glass). Dirt makes windows dirty, not rain.

Q: How often should I have my rain gutters cleared?
A:
If you have tall trees around your house, your eaves should be cleared at least once a year. Some clients have their gutters cleared more regularly.

Q: How late in the year do you work?
A:
We perform window and gutter cleaning services year round. In the colder months we use a winter cleaner mix that allows us to clean even when the temperatures plummet well below freezing. On the other hand, our pressure/soft washing services are limited to warmer temperatures so we preform these services from mid March through mid November.